Bach to Rock Privacy Policy
Effective Date: 6/16/2026
B2R Holdings, LLC and its subsidiaries (dba Bach to Rock) value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) describes how we collect, use, and disclose personal information obtained through our website, communications, and services. By using our website or services, you agree to the terms of this Policy. This Policy applies to all visitors, customers, and users of Bach to Rock websites and services.
1. Information We Collect and How We Collect It
We collect information from you both directly and automatically. Directly provided information includes your name, email address, phone number, billing address, payment details, and other contact information when you enroll in our programs, events, or make purchases. If you enroll a child in one of our programs, we collect relevant information such as the child’s name, age, and any special accommodations. Parental consent is required when we collect information about minors, in compliance with the Children’s Online Privacy Protection Act (COPPA).
We also collect non-personal information automatically when you use our website. This includes your IP address, browser type, operating system, and device type, as well as information about your interaction with our site, such as the pages you visit, the amount of time spent on the site, and the referring URLs that directed you to us. Cookies and other tracking technologies are used to improve your browsing experience and gather analytical data about website performance.
2. How We Use Your Information
The information we collect is used to provide, improve, and personalize our services. We use your contact information to communicate with you about classes, special promotions, new services, events, and other operational updates. Payment information is used to process transactions securely, and personal information provided when enrolling children helps us tailor our programs to meet their needs. Non-personal data collected from your interactions with our website allows us to understand usage patterns, optimize site performance, and deliver a more engaging experience.
We may also use your information to send administrative emails, such as account updates or service-related announcements. Marketing emails or text messages will only be sent with your prior consent, and you can opt out at any time.
3. How We Share Your Information
Bach to Rock does not sell, rent, or trade personal information to third parties. However, we may share personal data with third-party service providers who perform functions on our behalf, such as payment processing, email marketing, and website hosting. These service providers only receive the information necessary to complete their specific tasks and are bound by confidentiality agreements.
In some cases, we may share personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes. We may also disclose personal data if necessary to protect the rights, safety, or property of our customers, employees, or business partners. In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity.
4. Data Security
Bach to Rock takes appropriate security measures to protect personal information from unauthorized access, use, or disclosure. Sensitive information, such as payment details, is encrypted during transmission using secure protocols. Data is stored on secure servers protected by firewalls, and only authorized employees have access to personal data based on their job responsibilities.
5. Children’s Privacy
We are committed to protecting the privacy of children. In compliance with COPPA, we do not knowingly collect personal data from children under the age of 13 without parental consent. If you believe we have collected information about a child without proper authorization, please contact us and we will promptly delete the data. Parents can also request access to, correction of, or deletion of their child’s personal information by contacting us directly.
6. Your Rights and Choices
Depending on the jurisdiction in which you reside, you may have additional rights and choices regarding your personal information, including the rights listed below. While we use the term personal information throughout this Policy, we intend for this to include “personal data” where that is the term used under applicable law. If you have questions about whether you live in a jurisdiction that affords privacy rights, please contact us using one of the methods listed below.
Right to Request Access or Right to Know
You may have the right to request that we disclose information to you about our collection and use of your personal information over the past 12 months. You have the right to request the following:
- The categories of personal information we collected about you.
- The specific pieces of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- The business or commercial purpose for collecting your personal information.
- The categories of third parties with whom we have disclosed your personal information.
- The categories of personal information we sold or shared about you, and the categories of third parties to whom the personal information was sold or shared by category of personal information.
Right to Portability
After you make a request to access or know your personal information, you may have the right to request to obtain a copy of this information in a portable, readily usable format that allows you to transmit the information to another party, to the extent it is technically feasible. You may also have the right to request that we transfer your information to another organization, under certain circumstances.
Right to Deletion or Right to Erasure
You may have the right to request that we delete any of the personal information that we collect or retain about you, subject to certain exceptions. After we receive and verify your request, we will delete (and direct any of our service providers that hold your personal information on our behalf to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining your personal information is necessary for us or our service providers, as permitted by law, or if another exception applies.
Right to Opt Out of the Sale or Sharing of Personal Information, or the Use of Personal Information for Targeted Advertising
You may have the right to opt out of the sale or sharing of your personal information. In some jurisdictions, the sharing of information with third parties using cookies constitutes “sharing” or “selling.” For information about how we use cookies, see Section 9, “Cookies and Tracking Technologies.” For additional information about how we disclose your personal information, see Section 3, “How we Share your Information.” You can control your right to opt out of certain sharing and selling of information by using our cookie consent tool, which is available on the banner at the bottom of the page when you first visit our website. You can exercise your rights by selecting “reject” on the cookie consent tool to opt-out of the collection of personal information through cookies. Please note that you may also need to update your preferences in our cookie consent tool. You can also control cookies by updating your browser settings to reject all. You may need to do this on each device that you use to access our services.
In some states, this right is known as the right to opt out of the use of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of certain decisions.
Right to Limit Certain Uses and Disclosures of your “Sensitive Personal Information”
You may have the right to limit our use and disclosure of your “Sensitive Personal Information,” as that term is defined in applicable statutes, where we have collected it to for necessary to perform services or provide goods reasonably expected by you, and as otherwise authorized by statutes and regulations.
Right to Correct Personal information if the Information is Inaccurate
If you believe or discover that personal information we have collected about you is inaccurate, you may contact us to request that we correct and update the information so that it is accurate.
Right to Restrict or Object to Processing
You may have the right to restrict certain processing of your personal information, or to object to certain processing of your personal information, including where our legal basis for the processing is your consent, where the processing involves Sensitive Personal Information, or where it involves automated decision-making technologies. This right is subject to certain restrictions.
Right to Appeal
If you are a resident of certain jurisdictions, you may have the right to file an appeal with us if we deny your request to exercise your rights. Requests to appeal can be communicated through the same means by which your request was submitted. If we deny your appeal, you may have the right to appeal to your state regulator. We will provide you the information of the applicable regulator if we deny your appeal.
In addition to the above rights, you may also have the right to:
- Appoint an individual to exercise your rights on your behalf, or to exercise rights on behalf of your minor child, if we have collected their information;
- Access information about automated decision making (as applicable);
- Opt out of automated decision making (as applicable); and
- To not be discriminated against for exercising your rights.
Exercising your Rights
If you believe you reside in a jurisdiction that affords the consumer privacy rights listed in this Policy to its residents and you wish to exercise any of the rights described above or if you would like to know if you reside in such a jurisdiction, please submit a request to us by one of the following methods:
- Calling our customer service team, toll free, at 1-877-227-8558
- Email us at feedback@bachtorock.com
- Writing to us at: 4910 Cordell Avenue, Bethesda, MD 20814
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will take steps to verify your consumer request, including that you are the person making the request, or you have authority to make the request on behalf of the individual the request relates to. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format: We endeavor to respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt, unless applicable law requires otherwise. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
7. Mobile Terms & Conditions
By opting-in to our text messages you agree to the following:
Bach to Rock will send me periodic SMS and MMS messages to the mobile phone number provided. Consent is not required for any purchase. Reply STOP to cancel text messaging. Reply HELP for more information. You may also opt-out or change your preferences by contacting your local Bach to Rock at 1-877-227-8558 or adjusting your notification preferences in MyB2R. Message & data rates may apply. Your carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
8. Email Terms & Conditions
When you subscribe to our email list, you agree to receive communications about our products, services, promotions, and events. We collect personal information, such as your name and email address, to send these messages. You may withdraw your consent by clicking the unsubscribe link in any email or by contacting us directly. Bach to Rock complies with all applicable laws and regulations, including the CAN-SPAM Act and GDPR.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect data on site performance. Cookies are small data files stored on your device that allow us to identify returning visitors and track website usage.
When you visit our website, a cookie consent banner is displayed. If you accept cookies, tracking will occur as described in this Policy. If you ignore or do not “Reject” the cookie consent banner and continue to use the website, this will be considered Implied Consent.
Implied Consent means your continued use of the website without responding to the cookie consent banner authorizes us to place cookies and engage in cookie-based tracking as outlined in this Policy.
As part of these tracking technologies, we use Hotjar on our website in order to better understand how our users interact with our services and to optimize our services and user experience. Hotjar allows us to visualize user interactions that helps us better understand our users’ experience to improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behavior, and their devices on our behalf. This may include personal data like online identifiers (e.g. device’s IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that you may explicitly submit through Hotjar.
You can control cookie settings with the settings provided in the consent banner or through your browser preferences. Blocking or deleting cookies may affect certain functionalities of the site. For more information about managing cookies, visit your browser’s help section or opt-out tools like the Digital Advertising Alliance’s Consumer Choice page.
10. International Data Transfers
If you access our website or services from outside the United States, please be aware that your information will be transferred, processed, and stored in the U.S. or other countries where we operate. By using our services, you consent to this transfer and processing of your data in accordance with U.S. laws, which may differ from the laws of your country.
11. Third-Party Links and Social Media
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when you leave our site.
When you interact with us on social media platforms, your interactions are governed by the privacy policies of those platforms. Please review the settings of your social media accounts to control how your personal data is collected and shared.
12. Changes to This Privacy Policy
We may update this Policy periodically to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Policy regularly to stay informed about how we protect your personal information.
13. Contact Us
If you have any questions or concerns about this Policy or how we handle your personal information, please contact us:
Bach to Rock
Phone: 1-877-227-8558
